I've never heard of TouchTone, is their service of good quality?
 

1 - I've never heard of TouchTone, is their service of good quality?
TouchTone is a switchless reseller employing the nationwide Qwest network as their underlying carrier. Call quality is the same as utilizing that network directly, and is not a problem!

2 - Is this service available in my area?
TouchTone long distance is not available in AK or HI.
In other states, TouchTone is available to all phone lines, regardless of who provides your local telephone service.

3 - How much does it cost to switch to TouchTone, and will they reimburse any switching fees?
Your local phone company will charge you a one time fee for switching long distance carriers, normally $5-$10 per line, you can confirm this with your local phone company.
In order to get your switching fee paid by TouchTone, send a copy of your local telephone bill showing the switching charges to TouchTone along with your first TouchTone bill payment, along with a short note requesting credit. TouchTone will issue the credit to your long distance account. It is not automatic, but if you remember to ask, they will reimburse these costs.

4 - Does TouchTone have "live" customer service representatives available via tollfree phone?
Yes, your tollfree Customer Service phone number will be sent upon request, after you've submitted your order.

5 - My local phone company needs to know the "PIC code" in order to change my service to TouchTone, what is TouchTone's PIC code?
It is premature at present to change your PIC code. In order to switch you must first submit an order for service. In order to do so, complete the simple online information request located here. You will receive an email with more information about the switching process.

After your order is submitted, TouchTone will set up your account and TouchTone's underlying carrier for your area will contact your local telephone company to make the switch. Unless you have a PIC freeze on your local service, or there is another reason preventing the switch, it should occur automatically. As soon as your account is set up by TouchTone, their Customer Service department can tell you how to confirm that the account is set up properly.

To change the PIC code prematurely will cause either loss of service, or billing directly from TouchTone's underlying carrier at MUCH higher rates than those charged by TouchTone.

6 - Are these rates promotional rates, or are they permanent?
TouchTone has never raised rates for existing customers, and they say these rates are permanent. However, they, like all long distance companies, have the right and ability to raise rates with or without notification. It is for this reason that we always strongly recommend that customers check their phone bills regardless of the provider that they are using.
 
7 - Are there any billing fees for this TouchTone plan?
There is no service charge or monthly minimum for your account.
 
8 - How long does it take to get service from TouchTone?
TouchTone sets up new accounts in 3-4 days after submission of the order for service. Complete activation at your local phone company usually takes 2-3 days. So in total most accounts are set up in 5-7 days.

9 - Should I call my current LD carrier in order to switch to TouchTone?
No, there is no need to contact your current LD provider at this time. Once the change is made, your LOCAL phone company will send an electronic notice to your current (previous) provider indicating that you've switched away from them. After you have confirmed that TouchTone is properly set up on your line and that everything is in order we do recommend one phone call to your previous carrier to make sure they received and processed the cancel request for your previous account.

10 - Does TouchTone offer "local toll" calling, and if so, what is the rate?
Yes, on the order form, simply check Yes in the section authorizing TouchTone to carry your Intra-State (this actually means "intraLATA", or "local toll") calls. The rate is the same as the INstate rate for your state.

11 - What is meant by "local toll" or "intraLATA" calling?
Intralata means calls INSIDE of your LATA, or regional toll calling area. A LATA is a geographical  area in which the local telephone company is allowed to carry not only local  calls, but long distance toll calls, as well.  These areas were defined at the AT&T divestiture, in 1984.
 
One source to learn the area covered  by your own LATA is probably a map you will find in the first section of your  local white pages telephone directory. This map is rarely called a LATA map, more often it will be named as a guide for "local long distance", "measured  toll", "extended area service", "itemized calling", or "regional toll calling".
 
There is also a map online, not very detailed, but useful, at http://www.robotics.net/clec/LATA_Map.html
 
Your phone line has only TWO presubscribed long distance settings on it, one governs intRAlata (inside of the LATA) and the other setting governs intERlata (outside of the LATA). Phone company representatives OFTEN refer to these two settings as "instate" and "out of state", despite the fact that in most states, this is not correct! You can select the same, or different presubscribed carriers for each setting. The rate for intRAlata calls is the same as the instate rate for most long distance carriers.

12 - Are any "extra" digits needed to be dialed to use TouchTone's long distance service?
No, TouchTone uses normal 1 + area code + number dialing, no access codes are required.
 

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Statesville Tech Solutions is an Authorized Agent for TouchTone Communications.

1-(877) 529-9762